Please stop calling me on repeat. Your situation is urgent, no doubt, but with every message and every call, I have less time to actually do the work you need me to do. Listening to the 2-3 voicemails you leave each day (for different reasons) only accounts for a small amount of my time, but the fact that you leave 2-3 messages in one day with the same question that we talked about yesterday, makes my job more difficult. Some days I spend 15-20 minutes just checking my messages.
You're right, why should I complain? Like I've been reminded so many times, I have a warm bed and a paycheck to go home to. You're right. My children don't go hungry because they are waiting on someone else to update their case, to issue assistance, to just Do. Their. Job.
I just realized I forgot/ran out of time to issue someone's food benefits today. I hate this feeling. I'd drive back to work right now and do it if I could, just so I don't have to go to bed with that guilt.
While I was busy forgetting that other family, you kept calling me on redial, like often happens. I'm not sure what else to say, but I was busy. I'm sorry you think I'm ignoring-- and it's true, I know it's you calling on my caller ID and I definitely didn't answer. Today, while you were calling me on redial, I was on the phone with 911. Then when you kept calling, I was talking to a police officer while simultaneously attempting to reassure my client that the abuser in our parking lot would not come into our building and kill her, like he had threatened. Sure, I didn't know if my reassurances were right, but you gotta have some hope, right?
Then when you were calling on redial, that person sitting at my desk was constantly interrupted by the ringing of my phone. When I called to make arrangements to try and keep someone safe, you were there on the other line, calling.
We were rushing. I answered my phone and was regrettably curt, asking you to PLEASE stop calling me on repeat because it was extremely difficult to have a conversation with the person at my desk. No, I'd not listened to your messages from this afternoon yet. WHEN COULD I?!? When???
I'd really hoped to finish this intake in time to have a police escort out of the building for my client, but instead I escorted them myself. Meanwhile, my phone just kept ringing.